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Getting Started with openCHS ​

Welcome to the openCHS documentation! This guide will help you get started with the openCHS platform, whether you're a developer, an operator, or a system administrator.

What is openCHS? ​

The openCHS platform is a suite of tools designed to help child helpline services manage their operations and leverage the power of AI to improve their services. The platform consists of two main components:

  • Helpline Service: A comprehensive system for managing helpline operations, including call flows, case management, and operator training.
  • AI Service: A set of AI-powered tools that can be integrated with the Helpline Service to provide features like real-time transcription, translation, and call analysis.

Where to Start? ​

The best place to start depends on your role and what you want to achieve.

For System Administrators and Developers ​

If you are responsible for setting up and configuring the openCHS platform, you should start with the setup guides for the services you want to use:

  • AI Service Setup: This guide provides detailed instructions on how to set up and configure the AI Service.
  • Helpline Service Setup: This guide provides detailed instructions on how to set up and configure the Helpline Service.

For Operators and Caseworkers ​

If you are an operator or caseworker who will be using the openCHS platform, you should start with the user guides:

  • Operator User Guide: This guide provides a comprehensive overview of how to use the Helpline Service to manage cases and interact with the AI Service.

Using the API ​

The openCHS platform provides a powerful API that allows you to integrate the AI Service and Helpline Service with your own applications. To learn more about the API, please refer to the following documentation:

  • API Overview: This guide provides a high-level overview of the API and how to get started.
  • AI Service API: This guide provides detailed documentation for the AI Service API.
  • Helpline Service API: This guide provides detailed documentation for the Helpline Service API.

Developer Documentation ​

For more in-depth technical documentation, please refer to the following resources:

  • Developer API Documentation: This guide provides detailed information for developers who want to extend the openCHS platform or build their own integrations.